Refund Policy
This Refund Policy describes when MotoReel may provide refunds for subscription purchases and paid services.
General rule
MotoReel subscription purchases are generally non-refundable once paid services or credits have been used. When you subscribe, you receive access to paid features and a monthly credit allowance, and these benefits begin immediately.
Exceptions
We may issue refunds in the following situations:
- Billing errors caused by MotoReel or our payment processor.
- Duplicate charges for the same subscription period.
- Incorrect charges that you did not authorize.
- Refunds that MotoReel explicitly approves in writing.
- Refunds required by applicable consumer-protection law in your jurisdiction.
Credit purchases
Purchased one-time refill credits are consumed as you use MotoReel. Unused refill credits remain on your account and roll over indefinitely; they are not refundable except where required by law or explicitly approved by MotoReel.
How to request a refund
Contact us through the support form with your account email, the transaction date, and the reason for your request. We will review your request and respond as soon as reasonably possible.
Payment processor
MotoReel uses Stripe for payment processing. Refunds, when issued, will generally be returned to the original payment method and may take several business days to appear, depending on your bank or card issuer.